New Generation Hostel
GLOBAL PRIVACY STATEMENT

©2022 New Generation Hostel

New Generation Hostel's global privacy statement made pursuant to art. 13-14 of the GDPR (General Data Protection Regulation) 679/2016

Last update: 02.07.2021

1. Introduction
This privacy policy describes how New Generation Hostel collects, uses, protects and shares the personal information of customers, in accordance with the provisions of articles 13 and 14 of the European Regulation n.679 / 2016, with particular reference to the time of access to the website. and / or to the online contact request and further moments of interaction with the customer.
Client is the one who visits the hostels, uses the website and otherwise interacts with New Generation Hostel.
The owner of the processing of personal data is the New Generation Hostel entity located in the country where the personal data is collected.
Many New Generation Hostel hostels are owned by affiliated entities and managed by them, independently. This privacy policy does not apply to such affiliated entities or to the websites or mobile apps operated by them. We invite you to consult the privacy policies of affiliates for specific information on the treatment of their privacy.

2. The nature of the Personal Data processed
The personal data being processed are all personal information of customers. The collection of personal data may take place on the occasion of a visit to one of the New Generation Hostel facilities, or on the occasion of a visit to the website and / or mobile apps ("online services") and / or any other interaction with New Generation Hostel (collectively, "services"). The information collected falls into three categories: (a) information provided by the user; (b) information collected through automated methods and (c) information collected from other sources. In any case, the data processed may also be acquired through the simultaneous combination of the spontaneous action by the user, the collection through automated methods and other sources.
(a) information provided by the user - The customer, when registering for online services, creating a personal account on our website, or booking an accommodation or a bed, but also when participating in one of the competitions and / or prize games, or the use of the Wi-Fi service and / or a telephone connection and / or through our online services and / or other service offered, including through a mobile app, may spontaneously provide (for himself and / or other guests) the following information:
  • personal data, such as name, nationality, date of birth, gender, age, postal and e-mail address, contact details;
  • information on bookings and travel dates;
  • information relating to the need for special assistance or specific dietary needs;
  • information on the number and type of travel document (eg passport or identity card), the expiry date and the country of issue;
  • information relating to your personal choices regarding the services offered;
  • information on the purchase of products available at the hostel;
  • information relating to posts and messages posted on social media directed to New Generation Hostel, when the interaction takes place via social media;
  • information relating to one's personal taste and personal feedback, especially when responding to specific requests for feedback or participation in customer surveys;
  • information on preferred locations and / or management of contact preferences;
  • information relating to the use of the website or mobile app, such as accommodation searches;
  • information about your personal computer or personal mobile device, such as the operating system, the type of browser or device, the Internet Protocol (IP) address assigned to the device;
  • information on the personal bank account, or on the expenses incurred, or relating to a request for compensation or reimbursement of expenses, in case of interruption of the stay;
  • transaction information, including information on purchased products, prices, payment method and payment details;
  • account information, such as the username or password (or other identification system) used to access our online services or to purchase or use the products and services offered;
  • profile information, including preferred products and services, or preferred times for direct or web contacts;
  • other personal information.
(b) information collected through automated methods - New Generation Hostel may use an automated technology to collect information from the user's computer or mobile device, when visiting a facility or when using any of the services offered online or through the technology present inside the hostel. Automated technology can include cookies, local shared objects, and web beacons. Below is further information on cookies and other technologies in Section 8. We may collect the following personal information from the user:
  • Internet Protocol (IP) address;
  • computer or mobile device operating system and browser type;
  • type of mobile device and its settings;
  • unique device identifier (UDID) or mobile device identifier (MEID) for your mobile device;
  • serial numbers of the device and components;
  • advertising identifiers (for example, IDFA and IFA) or similar identifiers;
  • referring website (a site that led you to ours) or application;
  • online activity on other websites, applications or social media;
  • direct communications to New Generation Hostel or concerning it on social media;
  • activities related to the use of our online services, such as pages visited on websites or mobile apps.
Online services and on-site technology may allow the collection of information about the exact location of your mobile device or computer using geo-location and technology such as GPS, Wi-Fi, Bluetooth, or proximity to cell towers. For most mobile devices and IT systems, it is still possible to revoke the authorization to collect information using the device or web browser settings. If you have any questions about how to prevent the collection of exact information on the user's location, we recommend that you contact the service provider of the mobile device, the manufacturer of the device or the provider of the web browser.
(c) information collected from other sources - New Generation Hostel may collect user information from other companies and organizations or through direct acquisition of publicly available data. For example, when interacting through social media.

3. Purpose of the treatment
Users' personal data is collected to allow:
- The customer has access to the various sections of the website or requests for online contact and / or the completion of online forms, as well as the request for particular services offered;
- to New Generation Hostel Impresa Sociale S.r.l, and its Partners and / or affiliates to allow:
a) the acquisition of the data necessary for the fulfillment of legal obligations for the conduct and management of their accommodation and tourist activities;
b) the acquisition of the data necessary in order to provide the most appropriate answers to the questions asked by users, or in order to provide assistance to customers and / or perform the activity and / or services requested by the user;
c) The management of reservations and the offer of products and services, competitions, promotions or special events, either from us or from our business partners, in order to better personalize the user experience in our hostels;
d) the creation of the account necessary to complete and manage reservations, including on behalf of third parties;
e) the issuance of vouchers and / or particular offers of products and services, competitions, promotions or special events, either from us or from our business partners;
f) payment processing;
g) the acquisition of information necessary for the purpose of order fulfillment, or the provision of services and / or the processing of targeted marketing and advertising operations, directly or through our suppliers;
h) managing its business, including developing new products and services, conducting consumer and operations research, and evaluating the effectiveness of sales, marketing tools and chosen advertising;
i) the use of user analysis and profiling technology to personalize their experience and provide content (including advertising) tailored to their interests;
j) the diagnosis of technical and service problems, the management and / or administration of online services and site technologies, the identification of users of online services, or of a device for fraud prevention purposes, as well as the collection demographic information on customers and the identification of patterns of use of the services offered;
k) the prevention of fraud and the guarantee of the security of networks and information systems;
l) the offer of personalized, location-based services;
m) the offer of online services to children (if parental consent is provided);
n) the distribution of cookies and similar technologies.
It will be possible to use the user's personal data also in other ways, highlighted from time to time at the time of collection and for which specific consent will be requested from time to time. In any case, personal information is not shared with third parties for their direct marketing purposes, except in the case in which the user expressly gives his consent, and in any case preserving the right to withdraw consent to the processing of personal data.

4. Provision of Personal Data
Taking into account the purposes of the processing as illustrated above, the provision of data is voluntary, but its failure, partial or incorrect provision may have, as a consequence, the impossibility of providing the requested information and / or fulfilling the various requests of the user.
If the user of the services offered is under the age of 18, the provision of personal data must necessarily be performed by the holder of parental responsibility, after transmission of the identification data and a copy of the identification documents.

5. Information on the privacy of minors
The online services are not intended to be used by or intended for persons under the age of 16. The user aged between 16 and 18 (between 16 and the legal age of majority, according to the law of the state in which the hostel is located) must be assisted by a parent or legal guardian, who by accessing the online services declares to understand and accept this privacy policy and authorize the processing of their personal data and those of the minor.
We encourage parents to regularly monitor and supervise their children's online activities. If you have any questions about children's privacy practices, please contact ngh@pec.net

6. User rights
Each user can, at any time, exercise the rights:
- access to personal data;
- to obtain the correction or cancellation of the same or the limitation of the processing that concerns him (unless this conflicts with specific provisions of the law);
- to stop the processing of personal data at any time;
- disable marketing and / or targeted advertising services;
- disable the use of cookies and similar technologies;
- to request the closure of the personal account.
Users' rights can be exercised by sending a request by email to the address: ngh@pec.net

7. How to exercise the right to interrupt the processing of personal data and close the personal account
In case of non-acceptance of the following information, or subsequent revocation of consent to the processing, the user is invited to immediately stop using the online services and request that New Generation Hostel close any previously created online service account, by sending a e-mail to the address: contact ngh@pec.net, in which the e-mail address of the account to be deleted will be indicated.

8. Cookies and other technologies
A "cookie" is a small text file that is placed on an Internet user's web browser or device and is used to remember and / or obtain information about the user. A "web beacon" is a small object or image that is embedded in a web page, application or email and is used to track activity. They are also sometimes called pixels and tags. Please note the following:
  • A cookie may be assigned when using our online services.
  • We offer some features that are only available through the use of cookies and other similar technologies.
  • We may use both session cookies (for the duration of your visit) and persistent cookies (for the duration of a set period of time) and other tracking technologies.
  • Our online services and other areas related to our business may have web beacons.
  • We use cookies, web beacons and other similar technologies to collect information for the purposes described in this privacy policy. We may also combine information collected by these technologies with information we have collected about you by other means described in this privacy policy.
We can use these technologies to:
  • uniquely identify you or your device;
  • allow the user to access and use the online services, where without them the online services may not function properly;
  • for statistical purposes, in order to measure the use of websites and mobile apps;
  • improve the products and services offered;
  • monitor the performance (eg traffic, errors, page load time, popular sections, etc.) of the online services;
  • remember, for convenience, when the user visits the online services
  • customize the user experience;
  • market through targeted advertising;
  • for other purposes described in the section of this privacy policy entitled "Purpose of processing".
For example, it will be possible to use certain technologies to determine if the user has read an email or if they have clicked on a link contained in an email, if they have viewed a page rather than another or a mobile app. or an online ad from New Generation Hostel.
It will be possible to use these technologies to collect information about the user's online activities, and on third-party websites and devices and when the user uses the online services to further personalize his experience.
Some newer web browsers may have a "Do Not Track" preference which passes a "Do Not Track" header to websites you visit with information indicating that you do not want your activity to be tracked. New Generation Hostel does not currently take action to respond to Do Not Track signals because a uniform technology standard has not yet been developed. We continue to review new technologies and may adopt a standard once it is created.
Where the video is available on online services, New Generation Hostel will be able to target and track the videos you view. The user who consents to the monitoring of the display of your videos through third-party online or social media services provides authorization for the processing of their data for a maximum of two years, or as otherwise permitted by applicable law, or until withdraw your consent.

9. Links to other websites and social media
New Generation Hostel's online services may offer links to independent third party websites and / or social media. It is understood that in the event of user access to the websites or social media of independent third parties, New Generation Hostel is in no way responsible for the policies and practices of such websites or such social media.

10. Information security
New Generation Hostel undertakes to take appropriate measures, designed to keep the user's personal information safe, protected from accidental, illegal or unauthorized loss, access, disclosure, use, alteration or destruction. Although the effort put into ensuring the security of information is maximum, no website, mobile application, computer system or transmission of information over the Internet or any other public network can be guaranteed to be 100% secure.

11. Duration of processing and storage of Personal Data
Your personal data and information are processed and stored for the period of time necessary to fulfill the purposes outlined in this privacy policy and to adhere to our records retention policies (unless a longer period is required By law). The personal data relating to the accounting documents are kept within the prescribed terms indicated in art. 2220 of the Civil Code.

12. International Data Transfers
New Generation Hostel is a global organization with business processes, management structures and technical systems that cross the borders of various countries. It is therefore possible that the information and the processing of personal data may have to be transmitted from the country of acquisition to another country, in which New Generation Hostel operates, due to the uses identified above. Any international transfer of data will take place in accordance with this Privacy Policy and in accordance with the laws applicable in the destination country.

13. Owner and manager of data processing
The Data Controller is New Generation Hostel Impresa Sociale S.r.l. with registered office in Via Aurispa 7 - 20122 Milan Italy The Data Processor, who can be contacted to exercise the rights referred to in Art. 12 of the European Regulation and / or for any clarifications regarding the protection of personal data, can be reached at: ngh@pec.net