Fees And Charges Policy
Last updated: October 29, 2019
We're keeping our fares as low as possible whilst giving you the flexibility to add additional services only if you need them.
Find all services we offer listed below, with a clear explanation of why they exist and how you pay for them.
Booking.
Administration fee, per booking – FREE
Credit / debit card transactions – FREE
We
don't charge you to pay by credit card.
Cards accepted:
Visa (credit card), MasterCard (credit card)
Infant
or children – regular price
Hostel
safety regulations require us to respect certain cubic meters of
oxygen per room. So, in every room there are as many beds as the
maximum number of people that can be accommodated. This also applies
to children, who, even if they can share a bed with a parent, must
still be counted according to the maximum occupation required by
law.
Government taxes – Not included
The city tax may vary depending on the country or city and must be settled at the hostel.
Check-in at the hostel, per person – €3
Online check-in is mandatory. An extra fee may occur if you have not checked-in prior arrival.
Changes and cancellations.
Our rates are non-refundable (except set out in the terms and conditions). However, we do understand that sometimes plans change and you may need to amend your booking.
Our Customer Services Team is there to help customers who are unable to manage their bookings online or need special assistance. Where it's possible to make changes to your booking online we will apply an additional fixed charge on top of the charges below if you ask our Customer Service team to do it for you.
Cancellations within 24 hours of booking, per person– €30
We will provide a full refund minus an administrative charge.
Spelling mistakes & title changes – FREE
If you make a spelling mistake, (e.g. Mary to May, or Nick to Nicholas) or need to change a title you can do this for no extra charge.
Name change - 60 days or less before arrival, per guest – €30
If you would like to transfer your booking to a different person, you can do so for a fee, but without paying any price difference. This is cheaper to do further in advance.
Upper bed choice, per person – €8
Subject to availability
Bottom bed choice, per person – €8
Subject to availability
Change bed and room upon arrival, per person - €10
Subject to availability
Early check-in, per person – €10
Subject to availability – up until 11.00 a.m.
Late check-out, per person – €20
Subject to availability – up until 2.00 p.m.
Late check-out, per person – €50
After 2 p.m.
Extra amenities.
Our low fares include bed linen, pillow and blanket, unless stated otherwise.
We offer a number of services in addition to our accommodation; you can purchase these additional services through our website.
Traditional Italian Breakfast, per person per night – €2,70
1 choice of hot drink and 1 croissant
Rich Traditional Italian Breakfast, per person per night – €5,50
1 choice of hot drink, 1 croissant, rusks, choice of jelly and fruit juice
Left luggage, per piece per 24 hours €4
Bed linen and pillowcase change, per day – €6
Towel set – €3
1 big towel and 1 small towel
Simply Home kit – €5,00
1 big towel, 1 small towel, soap, shower gel
Beauty Box – €6,00
1 shampoo, 1 conditioner, 1 soap, 1 pair of slippers
Parking per 24 hours – €15,00
Subject to availability and at participating New Generation Hostels
Miscellaneous fees.
New Generation Hostel and the hostels reserve the right to recover from any additional costs incurred as a result of your misconduct, breach or non-compliance with relevant requirements.
Occupation of wrong bed – €12
Locker key broken inside lock – €80
The locker is burglar proof, in order to open it we will have to use the oxidation blade
Room key broken inside lock – €70
Regular door
Room key broken inside lock – €300
Fire door
Keychain not returned at check-out time/lost – €20
Smoking in the hostel, per person – €250 to €2.500
Other than in permitted areas
2. How To Contact Us.
If you have additional questions or comments, please contact us at contact.privacy@newgenerationhostel.com